Karen R. Johnson

Dr. Karen Johnson

Associate Professor

Education

PhD, University of Minnesota, 2011.

  • Major: Work and Human Resource Education

Degree Specialization: Human Resource Development

  • Dissertation Title: Relationships between Organizational Service Orientation, Customer Service Training, and Employee Engagement

MA, University of Minnesota, 2007.

  • Major: Human Resource Development
  • Dissertation Title: The Role of Tourism in National Human Resource Development

BA, University of the West Indies, 1999.

  • Major: Psychology

Research Interests

Dr. Johnson's research is situated within three interrelated areas of inquiry: 1) training, learning, and performance, 2) workforce development, and 3) human resource development in the service economy, with specific attention on the tourism and hospitality industry. Across these areas, she brings an unwavering commitment to international and global perspectives, and equity and diversity, specifically advocacy for underrepresented populations often excluded from opportunity in the workplace. Her scholarship intersects both business and industry contexts as well as academic settings. In her most recent research, she investigates dynamic organization development interventions that aid the transition, retention, and work outcomes of individuals with autism to the workforce .